At OneStopHome.in, your safety and security are our top priorities. While we strive to verify our listings and ensure a transparent platform, real estate transactions require careful attention. We have put together this Safety Guide to help you navigate property searches, visits, and financial dealings securely.

1. Safe Property Visits

Whether you are a buyer, tenant, or seller, always prioritize your personal safety during site visits:

• Schedule Smartly: Try to schedule property visits during daylight hours. (Note: If scheduling on a Sunday, please strictly adhere to your appointment time as it is our busiest day).
• Don't Go Alone: Whenever possible, bring a friend or family member with you to view a property.
• Verify the Representative: If you are meeting a OneStopHome.in representative (like our Client Relationship Manager, S. Asrafi), ensure you confirm their identity. Always communicate through our official phone numbers and email addresses.

2. Financial Safety and Payments

Protecting your hard-earned money is crucial. Follow these financial safety guidelines:

• Never Pay Upfront: Never transfer money, pay a deposit, or wire funds before you have personally inspected the property, verified the owner, and signed a legal agreement.
• Avoid Cash Transactions: Whenever possible, use traceable bank transfers, cheques, or our secure online "Pay Rent" portal. If cash must be used, always demand an immediate, signed receipt.
• Beware of Urgency: Scammers often create a false sense of urgency (e.g., "Pay right now or someone else will take it"). Take your time to verify all details.

3. Document Verification (Due Diligence)

Ensure the legal standing of a property before making any commitments:

• Check Ownership: Always request to see the original title deeds and verify that the person selling or renting the property is the actual owner or has a legally valid Power of Attorney.
• NOCs and Approvals: For new builds or plots, ensure the developer has all necessary municipal approvals and No Objection Certificates (NOCs).
• Use Professional Help: If you are unsure about the paperwork, utilize OneStopHome.in's Legal Services for professional vetting of Rent Agreements and Sale Deeds.

4. Spotting Fake Listings and Scams

While we moderate our platform, be on the lookout for red flags:

• "Too Good to Be True" Prices: If a luxury property in a prime Kolkata area is listed at an unbelievably low price, it may be a bait-and-switch scam.
• Unavailable Landlords: Be extremely cautious if a landlord claims they are "out of the country" and asks you to send money in exchange for keys being mailed to you.
• Refusal to Show the Property: A legitimate seller or landlord will always allow you to inspect the property inside and out.

5. Protecting Your Personal Information

Keep your digital identity safe:

• Do not share sensitive information such as bank passwords, OTPs, or UPI PINs with anyone. OneStopHome.in staff will never ask for your passwords or PINs.
• Communicate within our platform or via our official email addresses (e.g., sales@onestophome.in, support@onestophome.in) to keep a record of your conversations.

6. Reporting Suspicious Activity

We rely on our community to keep OneStopHome.in a safe marketplace. If you encounter a suspicious listing, a fraudulent user, or experience any issues during a property visit, please report it to us immediately.

• Email: support@onestophome.in
• Contact: K. Ali (Front Office & Media Coordinator) via our official contact numbers.